New Leaf Service Contracts

I purchased a whirlpool refrigerator 1/11/22. From the time it was installed the refrigator door had a gap in the bottom and would not close.

The freezer wold not freeze ice cream. I called whirlpool, they sent a repair person out, before he would come he had me send him pictures to make sure there was really a gap put a hair dryer on the gasket and the vasoline on the gasket and said it would be fine, I did complain about not being able to freeze ice cream, asked if the freezer made ice, which it did, was told nothing wrong with freezer. When the door still did not close I call my local Whirlpool approved dealer who wound up replacing the door twice, because the wrong door was shipped. Consequently all this took a long time.

we are now at the end of our manufacturers warranty. I called New Leaf, they insisted we needed a new gasket, I tried to explain to them it was not the gasket it was the door. They sent a repair person from Sears came out to look at fridge, said yes it does need a gasket and ordered one. I took 1 month for the gasket to come in and 2 months for the repair person to come back.

It is now the weekend before xmas, I have 18 people coming for dinner and 15 pounds if tenderloin in my fridge. When he took the gasket out of the box after he removed the old gasket from the door, the new gasket was broken so he put the old on back on, ordered a new one. After he left I opened the fridge door and the gasket fell off!!! I tried to call the repair comp but being a weekend there was no one in the office.

I did call the emergency line, but was told where it was a warranty I would have to wait until Monday and call New Leaf. The only way to keep the door closed was to put gallon jugs of water in front if the door. Someone did come from Sears on Sunday and said the fame that held the gasket was damaged either from when the gasket was removed or put back on. he said I needed a new door, sent pictures to the company.

They did not agree and would only replace the gasket. Consequently I had to put child locks on the fridge door to keep it shut 18 people for dinner on xmas and anyone who went into the fridge had to get through 2 child locks. the only thing I can say we will all talk about it for a long time!!! Spoke the many people at New Leaf to no avail, finally spot to Angel in the settlement office, no help.

spoke with Richie Greenland the storm manager at Baron's Appliance where the bought the fridge and the extended warranty from, neither one could help. Eventually I was told I had voided the warranty because I had told then I had put a hair dryer on the gasket in the beginning ( which is what I was told to do over the phone by the repair department at Baron's.. SO BEWARE!!! EXPENSIVE LESSON WAS LEARND ON MY PART AS I HAD TO BUY A NEW FRIDGE.

Which I did not buy from Barron Appliance. And it a miracle I now have hard ice cream and not soft serve.

I purchased a 5-year Newleaf d/b/a Monthly Warranty through Plessers Appliances for my undercounter Kitchenaid ice maker. This company is worthless.

They point fingers at Kitchenaid/Whirlpool, and Kitchenaid/Whirlpool points fingers at them. The unit has been broken probably 50% of the time, and the appliance repair company, mostly Flamingo Appliance, is nothing but a parts changer. Now that Kitchenaid/Whirlpool says it is not fixable, now Newleaf/Monthly Warranty says it is, and it's up to Kitchenaid/Whirlpool to fix it. Now Kitchenaid/Whirlpool says it's out of the manufacturer warranty, but my service warranty contract still has one month to go, although the last breakdown occurred over 2 months ago, and all Darrell of Flamingo did was change parts and never could get it to work.

As you can see, everyone is pointing fingers at each other, and I'm stuck with a dead icemaker when it should be replaced. This unit has had a total of 3 compressors, evaporators, dryers, cutting grid wires, filler sensor, and I could keep going. I've called and spoken with a supervisor at New Leaf/Monthly Warranty. Don't waste your time.

Stay far away from this company. All they do is drag everything out, hoping the extended warranty will expire and I will go away. I'm not done letting the world know how bad they are.

UPDATE: I have now hired an attorney.

After one reply to my attorney claiming that Whirlpool is going to call me and replace my unit they ignored follow-up letter from my attorney when Whirlpool never called as they claimed they would. I have authorized my attorney to file a lawsuit for breach of contract against all parties involved.

Not only did the technician who came out misdiagnosed my unit but New Leaf wanted to charge me multiple times to have another technician come out for the same problem ( appliances not working properly).. This company takes advantage of consumers daily and should not be able to operate at.

People hear me now and save yourself the hassle never ever purchase a service agreement through or with them and if you have one now cancel it asap and request a full refund.. We need to take back our power as consumers and show these people we are not playing..

they Having a warranty through or with this company is like shooting yourself in the foot on purpose.. Just dont and anyone else who may have been wronged reach out and lets find an attorney to make this right..

On 12/31/2021, I purchased an extended 5-year service plan on a freezer from New Leaf Service Pro, for $229.00. They refuse to honor the contract and I have exhausted my efforts with them.

I opened a claim with them (364****) on 1/9/24 for a leaking ice maker.

The technician came out two times and determined that the broken part was a non-serviceable part on 1/22/24.

New Leaf continues to lie to me saying that the case has been assigned to the pending review team and that I will have an offer (of some sort) within 24-48 hours, since the freezer cannot be repaired. They continue to tell me this lie and I cannot get any traction. Nobody will return my phone calls or respond to my emails. They promise to reach back out and provide an update, but they never do.

Its just the same lie, over and over.

1/26 Amelia told me the lie.

1/31 Rey told me the lie.

2/5 Jose Garcia told me the lie.

2/8 Julio told me the lie and hung up on me.

2/8 Karina contacted the service provider to get more information. She also lied about sending me an email.

2/9 Karina told me the lie.

2/16 Ashley told me the lie.

Had repairman come out 3 times for the same problem,parts ordered,repair service recommended dishwasher be replaced ,New Leaf refused request,now they tell me Ithat they can only offer a store credit of $316 because of the parts that they paid for,for a product that never got fixed. Buyer Beware!

Buyer beware. They market an extended warranty for appliances with a pitch that youll receive 50% back of your purchase price of an unused New Leaf extended warranty.
You have one shot at mailing in your claim for the rebate.

If you dont have everything exactly as they want (invoice vs receipt), youll be denied. This is understandable, however, you only get one chance to submit. If they determine any one minute detail is not to their specification, thats it, no rebate for you, period. No clarification or request for more documentation.
Furthermore, I found their customer service to be extremely rude and petty, seemingly always needing to get in the last word as you would expect from a child.

If I owned or managed this business, Id be shocked and embarrassed at how they communicate with customers and conduct themselves. If I was New Leaf, Id immediately drop them.
What I find interesting is they have an A+ BBB rating, with no review (prior to this).

However, if you look up New Leaf Service Contracts, Inc on the BBB website, Yelp, or Google, youll find they are undeserving of this rating and likely only have this rating because they are a third party vendor/administrator of New Leaf plans so their business is easily overlooked.
Bottom line, any contract that Gotham Service Plans are a part of should be a hard pass.
This is my experience with them but judging from other reviews elsewhere, I know Im not alone. Based off my previous interaction with them, I fully expect an unprofessional and passive aggressive response to this.

1.5 months with no washer. After having the tech out twice, New Leaf trying to send another, knowing the unit was broken, now I am told it is not economical to repair and I have to wait another 5 days before they tell me what they "might" want to do...

when I told them, I want my washer fixed or replaced. I was told we may but we may not it is up to our review team. Wow...

I hope they come through, not very promising after reading the other reviews. I will redact and adjust this if they do.

Purchased a LG refrigerator and got the warranty from New Leaf. Was not our choice of warranty companies.

We have been without a working refrigerator for 4 months. Lost our request for service; poor record keeping skills; managers do not call back; sent two repair people on the same day and then charged us for a service call saying that the one technician couldn't find anything wrong with the product and that was because another technician was just there and had to order parts. New Leaf is saying it is a LG problem, and LG is saying it is a new leaf issue because its under warranty. If you purchase any kind of item - make sure this is not the warranty company or just dont purchase the warranty because it is not worth the paper it is printed on.

Customer service agents have no idea what is going on due to poor management of details and what repairs were done on the actual product. spent more money on service calls, and parts; then just to replace the unit.

very frustrating as an individual who works hard for their money, just to have to buy another very expensive appliance. Filing with the Better business Bureau and with our local news station who handles scams such as this